|
Q.
How long will my order
take? |
We make every attempt to
ship many orders with in
72 hours or even
sooner! Sometimes
an item will even ship
the day it is received.
We do ask that you allow
up to 12-14 days for
processing even though
most orders are shipped
MUCH
sooner - Please
email if you have
any questions.
|
|
Q. Is
personalization an EXTRA
charge? |
NEVER!
As long as you stay
within the suggested
guidelines and suggested
stitch counts - no extra
charges are added to
make the item "your very
own!" Not Sure?
EMAIL US
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|
Q.
How much discount will I
receive if I don't want
my item personalized? |
Our policy is not to
discount. We try
to keep our items
reasonable and in stock
and text personalization
included.
BUT - the shipping is
still included and that
is lightning fast
without personalization
so your items will
usually arrive in only a
couple days (pending
stock).
|
|
Q. Am I limited
by design size or
stitches? |
Yes -
certain items may have
design size or stitch
counts indicated.
Where not stipulated
specifically, stitch
counts are limited
to approx 12,000 count.
Stitches over
12,000 may still be
ordered at a cost of
$1.30 per thousand
stitches. We will
be happy to advise you
if the design is
suitable for your chosen
gift item. |
|
Q.
How do you send my
order? |
Your order is placed in
a poly bag before being
placed in a corrugated
box or opaque tough poly
bag for shipping. |
|
Q.
Can you ship to another
person? |
Yes we
can ship to an address
different from you.
If you request a receipt
- all invoices are
issued by email - so you
will NEVER
accidentally have
pricing information in
the package.
Because we are a gift
site, we never include
pricing in the package. |
|
Q.
How will my order be
shipped? |
We ship most
orders by 1st Class
Mail/Priority to insure
quick delivery.
All orders are shipped
with delivery
confirmation and all
packages are insured.
We also use UPS for some
ground services.
Products are shipped
from Florida. You can
request a shipping
upgrade if you would
like your item to arrive
faster, but this does
not mean we can process
the order any sooner, it
purely means the transit
time will be
reduced....BUT we
do make every effort to
move your order into
production as quickly as
possible. Since
shipping is included -
we reserve the right to
choose the quickest,
most economical method
of shipping. |
| Q.
Do you accept
international orders? |
Unfortunately, due to
some unscrupulous
individuals, we can no
longer entertain orders
from countries other
than USA and Canada.
If you
are gifting/shipping
from the US,
International orders
will have additional
shipping charges
calculated at the time
of shipment -
email us if you need an
estimate |
|
Q. May I
include a message? |
Yes. We will
include greeting at no
additional charge -
please use care entering
your message - it is
relayed exactly as you
type it!.
|
|
Q. My item is a
gift - Will you wrap it? |
We do not
provide gift wrapping
services at this time |
|
Q.
Can my order/shipping
be expedited? |
We will make every attempt to fill and
ship orders within 5
business days of
receipt (excepting
holiday periods when
ordering is heavy).
If you request
expedited service -
shipping charges
will apply
|
|
Q. What is your
return policy if I
don't like my item? |
We
cannot accept
returns on personalized
items. Our items
are handpicked for
quality and production -
Our customer's have
generally been delighted
with our items and we
make every reasonable
effort to solve problems
as they arise. |
|
Q.
More on returns .....
|
IF after receiving your
order - you need to
contact us for any
reason concerning that -
please do so within a
reasonable length of
time which we deem to be
within 7 days
after receipt of your
order. |
|
Q. Will I be
charged Sales Tax? |
If you
live in the state of
Florida you will be
charged applicable sales
tax on your final
invoice. |
|
Q. Will I (or
why do I) see stabilizer
on the reverse side of
my personalized
item?
|
On many items - "yes"
you will see the cutaway
stabilizer that we use.
We have over the years
witnessed the difference
between a well
stabilized embroidery vs
alternate
stabilizers used by some
embroiderers. We
do trim to within a 1/4"
around the design when
the cutaway is used - so
the visual impact is
minimal.
Simply put - the
embroidery will be more
stable, better aligned
and much less or no
puckering. This is
important especially as
your item is used and
washed. |
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